• Full Time
  • Anywhere

Welcoming guests in a friendly and professional way
Addressing and escalating customer complaints
Providing information about facilities, programs and other services
Job brief
We are looking for a Guest Relations Officer to provide high-quality service to our VIP guests. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Review arrival lists to welcome guests
Attend to VIPs and answer their inquiries
Provide information about amenities, area and venues
Anticipate guest needs and build rapport with guests
Address customer complaints and escalate to Guest Relations Manager
Record information in the logbook daily
Ensure compliance with health and quality standards
Proven experience as a Guest Relations Officer or Customer Service Officer
Familiarity with hospitality and customer service standards at least 2 years experience
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent time-management skills
Able to work on a flexible schedule
Diploma or Degree in Hospitality Management or any Customer Service Qualification is preferred
Closing date is 02 November 2018
Interested applicants should send Cv’s to