Senior Benefits Investigator (x1)

  • Full Time
  • Masvingo

NSSA

Senior Benefits Investigator-
Reporting to the Regional Manager, the successful candidate will investigate complex and doubtful claims in order to ensure payment to eligible beneficiaries and to produce management reports for decision making.
Key Outputs
Investigate complex cases to ensure payment of benefits to eligible beneficiaries and make necessary recommendations.
 Investigate alleged fraudulent cases to safeguard Authority funds and recommend suspension and/or cancellation of such benefits and prosecution of offenders.
 Initiate recovery of amounts paid to fraudulent claims and any overpayments through Benefits section.
 Liaise with other departments/institutions to obtain information that is critical for adjudicating claims and conclusion of investigations.
 Analyse the trend of fraudulent activities by employers and claimants and recommend mitigatory measures.
 Visit and interview claimants and / or employers where necessary to obtain critical information for investigations.
 Carry out periodic file audits to ensure that the Authority is paying rightful beneficiaries and at the correct rates in order to safeguard data integrity.

Qualifying Requirements

 A Diploma in Social Sciences or Business Studies or equivalent.
 3-5 years relevant experience in benefits administration

Key Competencies and Characteristics

 A thorough understanding of governing statutes.
 Computer literacy.
 Good negotiation skills
 Good report writing skills.
Those interested in pursuing these opportunities should submit their applications and CV’s to recruit@nssa.org.zw by close of business on Monday 12th November 2018.
NOTE: This is an Internal Advert

Only shortlisted candidates will be contacted.