Wanted CAFÉ WAITER/WAITRESS

  • Full Time
  • Harare

Local Company

Your main duties will include the following:
• Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames
• Identify and take all opportunities to enhance the quality of service
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
• Offer assistance to colleagues when required, to ensure designated work goals are met
• Demonstrate trust, support and respect towards team members in day-to-day work activities
• Conduct communication with customers and colleagues in a polite, professional and friendly manner
• Practice high standards of personal presentation in accordance with the Cafes Grooming & Presentation Standards
• Seek assistance from other team members, supervisors and managers when required
• Have a working understanding of all Food and Beverage Restaurant and Coffee shop in order to properly direct and advise guests
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames
• Identify and take all opportunities to enhance the quality of service (up selling, guest recognition.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
• Offer assistance to team members when required, to ensure designated work goals are met
About you:
The ideal candidate for this position will have the following experience and qualifications:
• 2 years’ experience in similar role in a Food and Beverage department
• Work experience in a Café/coffee shop will be an added advantage
• Excellent English communication skills
• Have a good knowledge and understanding of Food and Beverage operations
Interested candidate should send their motivational letters and CVs.

Due Date:22 May 2019

To apply for this job email your details to humaresourcesofficer08@gmail.com